Shipping Policy

Last Updated: [6.18, 2026]

Thank you for shopping with us. Below you will find important information regarding our shipping process.

Order Processing

All orders are processed within 1-3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. We appreciate your patience and understanding.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

United States

• Standard Shipping: 7-14 Business Days
• Expedited Shipping: 7-10 Business Days

International Shipping

• Canada: 7-15 Business Days
• Europe: 7-20 Business Days
• Australia: 7-20 Business Days
• Other Countries: 10-30 Business Days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier issues, or peak holiday seasons.

Free Shipping

We offer Free Standard Shipping on orders over $45 USD.

Free shipping promotions may be modified or discontinued at any time without notice.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information may take 24-48 hours to become active.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping fees may apply for returned or re-shipped orders.

Lost, Stolen, or Damaged Packages

Once a package has been handed over to the shipping carrier, we are not responsible for delays, loss, theft, or damage during transit.

If your package arrives damaged, please contact us within 7 days of delivery and provide:

• Order Number
• Photos of the damaged item(s)
• Photos of the packaging

We will work with the carrier to assist in resolving the issue.

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase.

After this period, orders may have already entered processing and cannot be changed or canceled.

Shipping Restrictions

We reserve the right to restrict shipping to certain countries, regions, or addresses based on carrier limitations, legal requirements, or operational considerations.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@rayraydiy.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)

Thank you for choosing our store. We appreciate your business and look forward to serving you.